FAQs

1. How can I contact you?

You can reach us via email at adam@theabomedia.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations, primarily within the United States and Europe, to ensure timely delivery.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging.

4. What is the process for returning an item?

To initiate a return, please contact us at adam@theabomedia.com. You will need to provide your order number and reason for the return.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if your refund was approved. If approved, the refund will be processed to your original payment method within 10 business days.

6. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

8. Can I exchange my item for a different size or color?

The fastest way to exchange an item is to return the original item and place a new order for the desired size or color once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.